Remote SUPPORT
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Utilizing a third-party appliance we are able to access your PC or server from our Remote Computer Support Team via any Internet, LAN, or phone connection from any location in the world. After succesfully establishing a connection to your system, our engineers can resolve issues or run further diagnostics your computer from a remote location - exactly as if we were sitting in front of it in your place of business.
Remote Diagnostics allow us to gather information about your overall computing environment, including operating system details; total and available memory; applications and services currently running; and more. We can also gather additional custom system or application information specific to your support needs.
Remote Network Monitoring
Bitfield Systems specializes in network monitoring management, including a 24x7x365 remote network monitoring. We ensure that your network remains up and running, and issue is handled promptly and efficiently. With our comprehensive network support that includes server monitoring, exchange server support, network monitoring, remote network monitoring, remote system support. We can offer you highly integrated IT network management.Placing a strong emphasis on customer service, our Remote Monitoring Program combines—in a single, low-cost offering—the technological benefit of remote network monitoring with the practical advantage of local, on-the-ground, professional IT expertise.
With remote monitoring our technicians gets a round-the-clock real-time view of your networks and IT assets, so that early signs of trouble can be identified and steps taken before the problems escalates, ensuring the optimal health for your computer network.Our network monitoring services allow us to identify a network emergency (such as downtime) the moment it happens, spot early signs of trouble and take action to prevent problems from even occurring. And if something does go wrong, our on-site support services can get your network up and running in no time. Monitoring network security is a priority.
Real-time Alerts
Our monitoring systems alerts our technical support center in case of failure or potential problems in any of the following areas. Common device monitoring might include: Chassis intrusion, temperature threshold exceeded, E-mail, Servers, Backup applications, available disk space, intrusion detection, malicious process detection.
Support Services
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