Remote support
Support that reaches your desk without leaving ours
Using a third-party appliance we are able to access your PC or server from our remote support team via any internet, LAN or phone connection, from any location in the world. Once connected, our engineers can resolve issues or run diagnostics exactly as if we were sitting in front of the machine at your place of business.
Diagnostics
We see the whole environment, not just the symptom
Remote diagnostics allow us to gather information about your overall computing environment, including operating system details, total and available memory, and the applications and services currently running. We can also gather custom system or application information specific to your support needs.
Monitoring
24x7x365 remote network monitoring
We ensure that your network remains up and running and that issues are handled promptly. Our comprehensive network support includes server monitoring, exchange server support, network monitoring and remote system support, giving you highly integrated IT network management.
Our remote monitoring program combines the technological benefit of remote network monitoring with the practical advantage of local, on-the-ground IT expertise, in a single low-cost offering.
With remote monitoring, our technicians get a round-the-clock real-time view of your networks and IT assets, so early signs of trouble can be identified and acted on before problems escalate. We can identify a network emergency the moment it happens, and if something does go wrong, our on-site support can get your network running again.
Real-time alerts
What we watch for
Our monitoring systems alert our technical support centre in the event of a failure or a potential problem. Common device monitoring includes:
Chassis intrusion and temperature thresholds exceeded
E-mail and server availability
Backup applications and available disk space
Intrusion detection and malicious process detection
Request service
Tell us what you need and a technician will contact you.