Who We Are
Solutions tailored for your business
Harnessing the power of ever-changing computer technology can be an overwhelming task even to the most experienced computer users. Not knowing which computer system setup best serves your business, understanding the benefits of networking, discovering the benefits of remote access, ideal internet connection, and the best security for the network environment and data - these are just some of the issues that we can help you address. At Bitfield Systems, we provide experts who will design, install and service computer systems for small and mid-sized businesses .
We are a Partner in your business not just your computer service provider.
Bitfield Systems (formerly Combotek) was established in 2006 primarily to provide IT Support for Law Firms, due to demands, we extended our operations many areas of general commercial practice and we currently provide comprehensive solutions for Small Businesses of all types as well as home users. We are dedicated to helping our customers grow their businesses by providing the very best expert services with unparalleled support at an affordable rate.
Since our founding, businesses across the valley have benefited from our unique brand of comprehensive, affordable and personalized IT support. At Bitfield Systems, we don't hide behind gimmicks or gadgets. Because we're a service company just as much as an IT provider, we stress solid communication and people skills. Honesty, integrity and a commitment to ethical business practices are qualities we demand from all our employees.
How we work
Four rules we hold to
Write it down first
If a process only exists in someone's memory, it is not a process. Documentation comes before automation, because you cannot automate what nobody can describe.
Automate second
We automate the boring and repeated, and leave the judgment calls to people. A script that runs once a year is usually worse than a checklist.
Leave working docs
Runbooks live in your repo, not ours, and they are tested by having someone else on your team follow them while we watch.
No surprise invoices
If work is going over, you hear it that week. We have eaten hours before rather than send a bill nobody expected.
How we show up
On site when it helps, remote for the rest
Nearby clients get an engineer in the building, usually within two hours of a call. Further out, we schedule visits once a month and handle the rest remotely, which covers about seventy percent of the work anyway.
Come see the audit document
We will show you a real one, with the client name removed, so you know exactly what you are buying.