We are committed to delivering innovation and excellence.
We are a Partner in your business not just your computer service provider.
Not knowing which computer system setup best serves your business, understanding the benefits of networking, discovering the benefits of remote access, ideal internet connection, and the best security for the network environment and data - these are just some of the issues that we can help you address.
Bitfield Systems (formerly Combotek) was established in 2006 primarily to provide IT Support for Law Firms, due to demands, we extended our operations many areas of general commercial practice and we currently provide comprehensive solutions for Small Businesses of all types as well as home users. We are dedicated to helping our customers grow their businesses by providing the very best expert services with unparalleled support at an affordable rate.
Since our founding, businesses across the valley have benefited from our unique brand of comprehensive, affordable and personalized IT support. At Bitfield Systems, we don't hide behind gimmicks or gadgets. Because we're a service company just as much as an IT provider, we stress solid communication and people skills. Honesty, integrity and a commitment to ethical business practices are qualities we demand from all our employees.
How we work
Four rules we hold to
Write it down first
If a process only exists in someone's memory, it is not a process. Documentation comes before automation, because you cannot automate what nobody can describe.
Automate second
Our approach automates repetitive tasks so people can focus on critical judgment calls. For annual tasks, a simple checklist is usually better and less error-prone than building a script.
Leave working docs
Runbooks are maintained directly within your repository to ensure complete ownership. To validate their accuracy, a member of your team will execute the runbook while we observe and provide guidance.
Prove it still works
A backup you have never restored is a guess. We test restores every quarter and send you the written result, so the recovery is proven before you need it.
How we show up
On site when it helps, remote for the rest
We provide on-site engineering support within two hours if required, for local clients. For those located further away, we combine monthly scheduled visits with robust remote support, which efficiently resolves roughly 70% of all service requests.
What our clients say
“I am pleased with both the quality of your service and the value provided. You have also been responsive to my inquiries and the needs of the office as it relates to the computer network, and various software issues we have had. Please feel free to have any potential client contact me should they request a reference.”
Michael Fairbairn Cordova
www.mcordova.com“Bitfield Systems is in charge of our network, database, and all computers. They have in depth knowledge in the area and works very well with all of my employees. They are available in both Phoenix and Tucson which is perfect for me and my firm.”
Phil Brown
www.azhoalaw.net“Bitfield Systems is very knowledgeable in their field and can find a solution to any problem in a short amount of time.”
Michael Post
www.thrushlawgroup.com