Digital transformation
Replace the spreadsheet nobody else understands
Paper forms, a shared spreadsheet, and one person who knows how it all works. We replace that with systems the whole team can run, and we train the team before we leave.
Before we propose anything
We watch the current process for a day
The written process and the real one are rarely the same. So we sit with the people doing the work and watch what actually happens, including the workarounds nobody documented. Then we propose.
We watch the current process for a day before proposing anything
Change one workflow at a time, keep the old one until the new one holds
Written procedures your staff helped edit
What you get
How the change lands
One workflow at a time
We never switch everything at once. The old way stays available until the new one has held for a month.
Written with your staff
Procedures your team helped write, because the people doing the work know where it actually breaks.
No single point of knowledge
When we leave, more than one person can run it. That is the whole point of the exercise.
How it runs
Three stages
Watch
A day on the floor with the people doing the work, before anyone designs anything.
Change one thing
The workflow with the most pain, moved first, with the old one still available.
Train and leave
Written procedures, a session with the team, and more than one person who can run it.
One person holding it together?
Tell us which process and who owns it. We will tell you what it would take to spread that knowledge.